Challenge
14,200 commercial and medical-affairs employees needed to operate inside AI-augmented clinical workflows without losing compliance posture. The legacy compliance LMS measured seat-time, not capability.
Intervention
Replaced the legacy LMS catalog with Zetamu's adaptive pathway engine mapped to a role-competency graph covering 412 clinical, regulatory, and AI-literacy profiles. Embedded Zia (proprietary AI tutor) for in-flow coaching.
Measured outcome
3,840 skill gaps closed, 96.4% course completion, and a 41% reduction in time-to-competency against Pfizer's pre-deployment baseline. ROI: 3.2× on the 2024 L&D line item.